Welcome to Storage Gossip, the podcast that delves into all things customer service in the storage industry. I’m Zach Johanson, your host. In Episode 2, we explore the crucial topics of customer appreciation, retention, and support. Join me and our special guest, Shannon Charbonneau from XPS Solutions, as we discuss what’s wrong with current customer service practices and how we can improve them. Tune in for expert insights and practical tips to elevate your customer service game!